Soft Skills Life Coach Certification

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Welcome
- Introduction to Soft Skills Coaching
- How This Program Works
- REQUIRED: Terms of Use + Coaching Disclaimer
- Requirements for Earning Certification (NO SKIPPING VIDEOS)
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1: Emotional Intelligence in the Workplace
- Full Workbook: Emotional Intelligence in the Workplace (ADA ACCESSIBLE)
- What is Emotional Intelligence?
- The Importance of Emotional Intelligence at Work
- Understanding Your Emotional Intelligence (Assessment/Quiz)
- Why Emotions Are Contagious-Mirror Neurons
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Intrapersonal Emotional Intelligence
- Understanding and Recognizing Emotions
- Practicing Emotional Awareness
- The Body-Mind Connection
- Thoughts Create Emotions
- Reframing Your Thoughts
- Catch Negative Emotions Early
- Identifying Triggers
- Techniques for Overcoming Negative Emotions
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Reduce Stress to Increase EQ
- The Importance of Reducing Stress
- Releasing Stress through Venting
- Tips for Stress Reduction
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Interpersonal Emotional Intelligence
- Identifying Emotions and Nonverbal Communication
- Establishing Rapport
- Developing Empathy
- Handling Others' Emotions
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New Being an Emotionally Intelligent Manager
- Emotional Intelligence in Leadership
- The Importance of Empathy for Managers
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2: Public Speaking and Presenting at Work
- Types of Presentations in the Workplace
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Developing Confidence
- Overcoming Stage Fright
- Practice Practice Practice
- Dealing with Nerves the Day of the Event Part 1
- Dealing with Nerves the Day of the Event Part 2
- Nerves Before You Begin
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Presentation Skills
- Commanding the Room
- Memory Techniques
- Body Language and Nonverbal Communication
- Vocal Presentation
- Using Notes & Cues
- Presenting Data
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Audience Engagement
- Developing Rapport
- Visual Aids and PowerPoint
- Enhance Your Presentation with Videos
- Enhance Your Presentation with Worksheets
- Workshop Activities
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Planning Your Presentation
- Preparing for Your Presentation
- Designing Your Presentation
- Time Planning and Staying On Track
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Running Meetings and Groups
- Laser Speak for Group Discussions
- Dealing with Challenging Participants
- Taking Questions
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Growth Mindset for Leadership and Organizations
- The Most Important Leadership Qualities
- The Growth Mindset
- Growing Your Brain & Neuroplasticity
- Fixed Mindset Leaders
- Growth Mindset Leaders
- Common Growth Mindset Misperceptions
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Developing a Growth Mindset (for Yourself)
- Develop a Growth Mindset Part 1: Awareness
- Develop a Growth Mindset Part 2: Perspective
- Develop a Growth Mindset Part 3: Action
- Your Growth Resume
- How to Learn from Criticism
- State of Gratitude for Transformation
- Developing Community
- Purposeful Development: Learning to Be a Better Leader
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Developing a Growth Mindset in Your Employees
- Fixed vs Growth Mindset Employees
- Modeling and Teaching a Growth Mindset to Your Staff
- Growth Plan Part 1: Coaching Employees to Learn and Grow
- Growth Plan Part 2: The Zone of Proximal Development
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Developing a Growth Mindset Organization/Culture
- Fixed vs Growth Organizations
- Bias Toward Talent or Learning
- Bias Toward Success or Progress
- Bias Toward Conformity or Creativity
- Bias Toward Working Hard or Working Smart
- Developing a Growth Mindset Culture
- Preventing and Overcoming Groupthink
- Benefits of a Creative Culture
- Look to the Future: Disruptive Innovation
- Blue Ocean Thinking and Opportunities for Growth
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Growth Through Goals
- New Perspective on Goal Setting
- Creating an Action Plan
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Creativity, Design Thinking, and Innovation for Business
- Benefits of an Innovation-Friendly Environment
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Creative Thinking
- Creative Thinking: Re-framing and Mind Mapping
- Creative Thinking: Insights and Flow
- The Importance of Happiness, Play, and Idle Time
- The Importance of Rewarding Creativity
- The Power of Questions
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Developing a Creative Work Environment and Team
- Developing Creativity in Individuals
- Creating a Creative Physical Environment
- Empowering Creative Teams
- The Importance of Diversity
- Develop an Idea-Response Process
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Overcoming Creativity Blocks
- Overcoming Creativity Blocks
- Overcoming Problem-Solving Blocks
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Design Thinking Methodology and Process
- Why Design Thinking?
- Step 1: Empathize with the End User
- Step 2: Define the True Problem
- Step 3: Ideate and Brainstorm
- Brainstorming Process
- Step 4: Prototype Solutions
- Step 5: Test, Implement and Assess
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Looking to the Future
- Disruptive Innovation
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Conflict Management in the Workplace
- Why Resolving Conflict is Important
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Understanding Conflict
- Conflict Management Styles
- Constructive Conflict
- Why We Avoid Dealing with Conflict
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Preventing Conflict
- Developing Awareness
- Managing Staff to Prevent Conflict
- Creating a Low-Conflict Environment
- Communication to Prevent Conflict
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Conflict Resolution
- The Importance of Timing
- Facilitating Conflict Resolution Conversations
- Phase 1 Remaining Calm
- Phase 2 Effective Listening
- Phase 3 Understanding
- Phase 4: Effective Communication Techniques
- Communication Mistakes to Avoid
- Phase 5 Brainstorming Solutions
- Phase 6 Choosing the Best Solution
- Phase 7 Follow-Up
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Who is Your Conflict
- Preventing Conflict with Your Staff (for Managers)
- Resolving Conflict with Your Staff
- Preventing Conflict with Your Boss
- Resolving Conflict with Your Boss
- Preventing Conflict Within Teams
- Resolving Conflict Within Teams
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Manager's Guide to Difficult Conversations
- What are Difficult Conversations and Why Do We Avoid Them?
- Consequences of Avoiding Difficult Conversations
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Taking Responsibility
- Preparing Yourself First
- Defining Desired Outcomes
- The Importance of Timing and Location
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Facilitating the Conversation
- Beginning the Conversation
- Managing Emotions: Prepare
- Managing Emotions: During Conversations
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Communication Strategies
- Communication Mistakes to Avoid
- Effective Communication Techniques
- Effective Listening
- Tips for Avoiding Future Difficult Conversations