Course curriculum

  • 1

    Welcome

    • Introduction to Soft Skills Coaching

    • How This Program Works

  • 2

    1: Emotional Intelligence in the Workplace

    • Full Workbook: Emotional Intelligence in the Workplace (ADA ACCESSIBLE)

    • What is Emotional Intelligence?

    • The Importance of Emotional Intelligence at Work

    • Understanding Your Emotional Intelligence (Assessment/Quiz)

    • Why Emotions Are Contagious-Mirror Neurons

  • 3

    Intrapersonal Emotional Intelligence

    • Understanding and Recognizing Emotions

    • Practicing Emotional Awareness

    • The Body-Mind Connection

    • Thoughts Create Emotions

    • Reframing Your Thoughts

    • Catch Negative Emotions Early

    • Identifying Triggers

    • Techniques for Overcoming Negative Emotions
  • 4

    Reduce Stress to Increase EQ

    • The Importance of Reducing Stress

    • Releasing Stress through Venting

    • Tips for Stress Reduction
  • 5

    Interpersonal Emotional Intelligence

    • Identifying Emotions and Nonverbal Communication

    • Establishing Rapport

    • Developing Empathy

    • Handling Others' Emotions
  • 6

    New Being an Emotionally Intelligent Manager

    • Emotional Intelligence in Leadership

    • The Importance of Empathy for Managers
  • 7

    2: Public Speaking and Presenting at Work

    • Types of Presentations in the Workplace
  • 8

    Developing Confidence

    • Overcoming Stage Fright

    • Practice Practice Practice

    • Dealing with Nerves the Day of the Event Part 1

    • Dealing with Nerves the Day of the Event Part 2

    • Nerves Before You Begin
  • 9

    Presentation Skills

    • Commanding the Room

    • Memory Techniques

    • Body Language and Nonverbal Communication

    • Vocal Presentation

    • Using Notes & Cues

    • Presenting Data
  • 10

    Audience Engagement

    • Developing Rapport

    • Visual Aids and PowerPoint

    • Enhance Your Presentation with Videos

    • Enhance Your Presentation with Worksheets

    • Workshop Activities
  • 11

    Planning Your Presentation

    • Preparing for Your Presentation

    • Designing Your Presentation

    • Time Planning and Staying On Track
  • 12

    Running Meetings and Groups

    • Laser Speak for Group Discussions

    • Dealing with Challenging Participants

    • Taking Questions
  • 13

    Growth Mindset for Leadership and Organizations

    • The Most Important Leadership Qualities

    • The Growth Mindset

    • Growing Your Brain & Neuroplasticity

    • Fixed Mindset Leaders

    • Growth Mindset Leaders

    • Common Growth Mindset Misperceptions
  • 14

    Developing a Growth Mindset (for Yourself)

    • Develop a Growth Mindset Part 1: Awareness

    • Develop a Growth Mindset Part 2: Perspective

    • Develop a Growth Mindset Part 3: Action

    • Your Growth Resume

    • How to Learn from Criticism

    • State of Gratitude for Transformation

    • Developing Community

    • Purposeful Development: Learning to Be a Better Leader
  • 15

    Developing a Growth Mindset in Your Employees

    • Fixed vs Growth Mindset Employees

    • Modeling and Teaching a Growth Mindset to Your Staff

    • Growth Plan Part 1: Coaching Employees to Learn and Grow

    • Growth Plan Part 2: The Zone of Proximal Development
  • 16

    Developing a Growth Mindset Organization/Culture

    • Fixed vs Growth Organizations

    • Bias Toward Talent or Learning

    • Bias Toward Success or Progress

    • Bias Toward Conformity or Creativity

    • Bias Toward Working Hard or Working Smart

    • Developing a Growth Mindset Culture

    • Preventing and Overcoming Groupthink

    • Benefits of a Creative Culture

    • Look to the Future: Disruptive Innovation

    • Blue Ocean Thinking and Opportunities for Growth
  • 17

    Growth Through Goals

    • New Perspective on Goal Setting

    • Creating an Action Plan
  • 18

    Creativity, Design Thinking, and Innovation for Business

    • Benefits of an Innovation-Friendly Environment
  • 19

    Creative Thinking

    • Creative Thinking: Re-framing and Mind Mapping

    • Creative Thinking: Insights and Flow

    • The Importance of Happiness, Play, and Idle Time

    • The Importance of Rewarding Creativity

    • The Power of Questions
  • 20

    Developing a Creative Work Environment and Team

    • Developing Creativity in Individuals

    • Creating a Creative Physical Environment

    • Empowering Creative Teams

    • The Importance of Diversity

    • Develop an Idea-Response Process
  • 21

    Overcoming Creativity Blocks

    • Overcoming Creativity Blocks

    • Overcoming Problem-Solving Blocks
  • 22

    Design Thinking Methodology and Process

    • Why Design Thinking?

    • Step 1: Empathize with the End User

    • Step 2: Define the True Problem

    • Step 3: Ideate and Brainstorm

    • Brainstorming Process

    • Step 4: Prototype Solutions

    • Step 5: Test, Implement and Assess
  • 23

    Looking to the Future

    • Disruptive Innovation
  • 24

    Conflict Management in the Workplace

    • Why Resolving Conflict is Important
  • 25

    Understanding Conflict

    • Conflict Management Styles

    • Constructive Conflict

    • Why We Avoid Dealing with Conflict
  • 26

    Preventing Conflict

    • Developing Awareness

    • Managing Staff to Prevent Conflict

    • Creating a Low-Conflict Environment

    • Communication to Prevent Conflict
  • 27

    Conflict Resolution

    • The Importance of Timing

    • Facilitating Conflict Resolution Conversations

    • Phase 1 Remaining Calm

    • Phase 2 Effective Listening

    • Phase 3 Understanding

    • Phase 4: Effective Communication Techniques

    • Communication Mistakes to Avoid

    • Phase 5 Brainstorming Solutions

    • Phase 6 Choosing the Best Solution

    • Phase 7 Follow-Up
  • 28

    Who is Your Conflict

    • Preventing Conflict with Your Staff (for Managers)

    • Resolving Conflict with Your Staff

    • Preventing Conflict with Your Boss

    • Resolving Conflict with Your Boss

    • Preventing Conflict Within Teams

    • Resolving Conflict Within Teams
  • 29

    Manager's Guide to Difficult Conversations

    • What are Difficult Conversations and Why Do We Avoid Them?

    • Consequences of Avoiding Difficult Conversations
  • 30

    Taking Responsibility

    • Preparing Yourself First

    • Defining Desired Outcomes

    • The Importance of Timing and Location
  • 31

    Facilitating the Conversation

    • Beginning the Conversation

    • Managing Emotions: Prepare

    • Managing Emotions: During Conversations
  • 32

    Communication Strategies

    • Communication Mistakes to Avoid

    • Effective Communication Techniques

    • Effective Listening

    • Tips for Avoiding Future Difficult Conversations